PT. Pintarnya Solusi Teknologi
English Customer Service Agent (Permanent Night Shift)
- directions_car Kota Yogyakarta
- work Full-time
About the position
Responsibilities: - Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. - Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues. - Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary. - Maintain a high level of professionalism and customer service etiquette in all interactions. - Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions. - Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals. - Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. - Collaborate with team members and other departments to ensure consistent and effective customer support. Qualifications: - Diploma/Bachelor’s degree holder - Prior work experience as a Customer Service Agent/Chat Support Agent is a plus. Fresh graduates are welcomed to apply. - Good proficiency in English is a must, minimum B1/B2 level. - Awareness of current affairs and events in the respective markets/countries. - High on teamwork and engagement. Mature & has the analytical thinking. - Wiling to work in rotational Permanent Night Shift. - Willing to work onsite in Yogyakarta.Place of work
PT. Pintarnya Solusi Teknologi
Kota Yogyakarta
Indonesia
Kota Yogyakarta
Indonesia
About the company
Pintarnya is a one-stop job seeking platform that allows job seekers to easily find and apply jobs. They can create a simple CV and apply to curated job opportunities based on their preferences and experiences and match them with what the employers’ need. This approach simplifies and makes the hiring process more efficient for both job seekers and employers.Job seekers can also expand their skills through free classes and webinars from various experts.
Relevant places near
- Yogyakarta
- Depok
- Kasihan
- Sewon
- Melati
- Gamping Lor
- Godean
- Bantul
- Sleman
- Pandak
Job ID: 9327493
/ Ref: 68e75f1640ba7b05aa19fc715ff6f0bb
